3. RELATIONSHIP MANAGEMENT
Mercer was the top choice for asset managers in this category, which asked respondents to address their relationships with consultants by considering the frequency and quality of communication. This included the regularity and thoroughness of feedback on funds, speed in responding to queries and willingness to put forward asset managers for beauty parades.
Mercer notched up 3.46 points, while Redington came in second place on 3.35 and KPMG close behind with 3.19.
At the opposite end of the spectrum, Stamford Associates was ranked 21st with a score of 2.19, just below Cardano in 20th with 2.41.
“[Mercer] generally have a thoughtful approach and seem to genuinely want to know what makes us tick,” said one respondent, “rather than just how we fit into their boxes.”
